Search
Pausing and resuming case processing
-
Reto
Pausing and resuming case processing
1 Tarea
10 minutos
-
InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. During the Service Stage, the customer...
Refining an Agile Workbench backlog
-
Reto
Refining an Agile Workbench backlog
5 Tareas
30 minutos
-
Stakeholders at GoGoRoad want to develop a new roadside assistance application to streamline operations for customer roadside assistance requests...
Routing work to users
-
Reto
Routing work to users
2 Tareas
10 minutos
-
Specific members of the city government perform Assignments on service request Cases. The services coordinator identifies three Assignments that must...
Routing work to users for BAs
-
Reto
Routing work to users for BAs
2 Tareas
15 minutos
-
In a DCO session, GoGoRoad stakeholders confirmed that assignments related to assistance requests often get lost in the handoff between different...
Saving data to a system of record
-
Reto
Saving data to a system of record
3 Tareas
10 minutos
-
The program manager for the roadside assistance service wants to provide users with an option to enroll when requesting service rather than...
Sending emails during Case processing
-
Reto
Sending emails during Case processing
1 Tarea
15 minutos
-
The mayor of MyTown wants users to receive email updates when the reported issue is resolved.
Nota: The framework of this challenge uses the Constellation...
Setting a visibility condition for form content
-
Reto
Setting a visibility condition for form content
1 Tarea
5 minutos
-
The GoGoRoad application allows customers to enter the service address by entering information in fields or selecting the location from a map. To...
Setting Case Status
-
Reto
Setting Case Status
1 Tarea
20 minutos
-
After reviewing the progress on the service request Case development, the MyTown Mayor and the Services Coordinator see additional areas for...
Setting up data ingestion
-
Reto
Setting up data ingestion
7 Tareas
40 minutos
-
The project team at U+ Bank performed a data mapping workshop and mapped its existing data model to Pega Customer Decision Hub™ and structured the...
Setting up integration to store data into Pega using realtime REST JSON
-
Reto
Setting up integration to store data into Pega using realtime REST JSON
8 Tareas
1 h
Pega Customer Decision Hub 8.7 -
MyOrg has decided to partner with Pega to better support their ability to sell their software by introducing a new integration component that will...