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Enforcing Service-Level Agreements
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チャレンジ
Enforcing Service-Level Agreements
1 タスク
15 分
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You are developing an application MyTown311 to capture and manage requests for city services. Ensure that service request repairs are scheduled...
Escalating late work
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チャレンジ
Escalating late work
1 タスク
10 分
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InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Customers initiate Assistance Request Cases...
Establishing Service-Level Agreements for BAs
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チャレンジ
Establishing Service-Level Agreements for BAs
1 タスク
15 分
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In a DCO session, GoGoRoad stakeholders stressed the importance of completing Assignments under tight deadlines as a driver of customer satisfaction...
Grouping fields in Views
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チャレンジ
Grouping fields in Views
3 タスク
15 分
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Based on feedback, GoGoRoad's customers are unable to double-check details before submitting an Assistance Request, leading to confusion and...
Linking Cases and Case Types in Constellation applications
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チャレンジ
Linking Cases and Case Types in Constellation applications
4 タスク
35 分
Pega Platform '23 -
During the application design phase, the business stakeholders for Sweet Life determined the need to establish relationships between Cases. For...
Localizing a UI form
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チャレンジ
Localizing a UI form
3 タスク
45 分
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GoGoRoad stakeholders have a requirement to translate the New vendor Case Type to Spanish.
Use the Localization wizard to localize the New vendor...
Overriding Case Urgency
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チャレンジ
Overriding Case Urgency
1 タスク
10 分
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Onboarding Cases have an initial Urgency of 10. However, certain contractors need an expedited onboarding process because they are hired to work on...
Pausing and resuming case processing
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チャレンジ
Pausing and resuming case processing
1 タスク
10 分
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InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. During the Service Stage, the customer...
Refining an Agile Workbench backlog
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チャレンジ
Refining an Agile Workbench backlog
5 タスク
30 分
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Stakeholders at GoGoRoad want to develop a new roadside assistance application to streamline operations for customer roadside assistance requests...
Routing work to users
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チャレンジ
Routing work to users
2 タスク
10 分
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Specific members of the city government perform Assignments on service request Cases. The services coordinator identifies three Assignments that must...