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The Human Resources (HR) department wants the ability to add a new hire to the company payroll. The PegaHR application includes a case type to perform...
InsCorp wants to ensure that only one assistance request case is processed for each request. Customers that send assistance requests might have...
InsCorp wants to ensure that customers can cancel service requests at any time. To support co-production, a system architect configured the Cancel...
InsCorp wants to ensure that customers receive an email with a receipt of services, including a breakdown of the services provided. Add two...
Stakeholders at GoGoRoad want to develop a new roadside assistance application to streamline operations for customer roadside assistance requests...
Onboarding cases have an initial urgency of 10. However, certain contractors need an expedited onboarding process because they are hired to work on...
As part of processing an assistance request case, the Roadside Assistance application copies the services performed from the child Services case to...
You are developing an application MyTown311 to capture and manage requests for city services. Ensure that service request repairs are scheduled...
The MyTown services coordinator wants to review all the repairs performed as a result of a resident service request. If the repair is satisfactory...
Specific members of the city government perform assignments on service request cases. The services coordinator identifies three assignments that must...
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