Search
Adding optional actions to a workflow for BAs
-
Challenge
Adding optional actions to a workflow for BAs
2 Tasks
10 mins
-
GoGoRoad wants to assure customers that their assistance requests can be cancelled at any time. Not only does the cancel request functionality provide...
Attaching PDF files to a case
-
Challenge
Attaching PDF files to a case
2 Tasks
10 mins
-
InsCorp wants to ensure that customers receive an email with a receipt of services, including a breakdown of the services provided. Add two...
Manipulating application data
-
Challenge
Manipulating application data
2 Tasks
20 mins
-
Stakeholders have requested two features involving Data Transforms. Before a Service Case is resolved, the system must copy the Service total from the...
Debugging application errors
-
Challenge
Debugging application errors
4 Tasks
20 mins
-
As part of processing an assistance request Case, the Roadside Assistance application copies the services performed from the child Services Case to...
Enforcing Service-Level Agreements
-
Challenge
Enforcing Service-Level Agreements
1 Task
15 mins
-
You are developing an application MyTown311 to capture and manage requests for city services. Ensure that service request repairs are scheduled...
Approving work for BAs
-
Challenge
Approving work for BAs
5 Tasks
20 mins
-
In a Directly Capture Objectives (DCO) session, a GoGoRoad SME explained that they did not always require customers to be enrolled in their membership...
Approving work
-
Challenge
Approving work
1 Task
5 mins
-
The MyTown services coordinator wants to review all the repairs performed as a result of a resident service request. If the repair is satisfactory...
Routing work to users
-
Challenge
Routing work to users
2 Tasks
10 mins
-
Specific members of the city government perform Assignments on service request Cases. The services coordinator identifies three Assignments that must...
Creating work status values
-
Challenge
Creating work status values
2 Tasks
10 mins
-
GoGoRoad stakeholders want a way to quickly differentiate Assistance Request Cases during the Service and Resolution Stages. To clarify reporting on A...
Attaching PDF files to a case
-
Challenge
Attaching PDF files to a case
2 Tasks
10 mins
Pega Platform 8.8 -
InsCorp wants to ensure that customers receive an email with a receipt of services, including a breakdown of the services provided. Add two...