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  • Mission

    Case Management Foundation

    13 Modules

    13 Challenges

    9 hrs 5 mins

    Visible to all users
  • Begin your journey to learn about Pega’s Case Management capability.

  • Mission

    Case Management Intermediate

    5 Modules

    4 Challenges

    5 hrs 55 mins

    Visible to all users
  • Continue learning about case management using Pega Platform™.

  • Mission

    Introduction to Pega Platform

    4 Modules

    4 hrs 25 mins

    Visible to all users
  • Gain a high-level overview of the Pega Platform™ and how Pega's low-code technology allows you to build an application that captures data and...

  • Challenge

    Adding a duplicate case type search

    3 Tasks

    10 mins

    Visible to all users
  • InsCorp wants to ensure that only one assistance request case is processed for each request. Customers that send assistance requests might have...

  • Challenge

    Adding optional actions to a workflow

    2 Tasks

    5 mins

    Visible to all users
  • InsCorp wants to ensure that customers can cancel service requests at any time. Add the Cancel request process as a case-wide optional action to...

  • Challenge

    Approving work

    2 Tasks

    5 mins

    Visible to all users
  • The MyTown services coordinator wants to review all the repairs performed as a result of a resident service request. If the repair is satisfactory...

  • Challenge

    Assessing application performance

    3 Tasks

    10 mins

    Visible to all users
  • The Human Resources (HR) department has noticed that the open positions screen of the candidate case type has been loading the list of positions...

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