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  • Module

    Adding optional actions to a workflow

    3 Topics

    25 mins

    Visible to all users
  • Allow users to decide whether to perform additional actions on a case, such as updating account information or cancelling a case.

  • Module

    Application security

    7 Topics

    1 hr 25 mins

    Visible to all users
  • Learn how to authorize users to define roles and assign privileges to members of an access group.

  • Module

    Approving cases with an authority matrix

    2 Topics

    25 mins

    Visible to all users
  • Pega Platform™ provides the ability to include single and cascading approvals when designing case types. You learn how to convert a single approval to...

  • Module

    Attaching PDF files to a case

    2 Topics

    20 mins

    Visible to all users
  • Pega Platform™ provides the Create PDF automation, which allows you to attach a screenshot of a view to the case in PDF format.

  • Module

    Attribute-based access control

    8 Topics

    1 hr 25 mins

    Visible to all users
  • Configure attribute-based access control to enforce security requirements for a specific case or data instance, based on case or session data.

  • Module

    Automating decisions with decision tables

    3 Topics

    30 mins

    Visible to all users
  • Pega Platform™ allows you to design complex decision logic by using decision tables. Decision tables are a helpful approach when you must test the...

  • Module

    Automating decisions with decision trees

    3 Topics

    25 mins

    Visible to all users
  • Pega Platform™ allows you to design complex decision logic by using decision trees. Decision trees can evaluate against different test conditions and...

  • Module

    Automating workflow decisions

    2 Topics

    20 mins

    Visible to all users
  • Automate decision-making to reduce processing time and ensure consistency between cases.

  • Module

    Case Management

    11 Topics

    1 hr 35 mins

    Visible to all users
  • Learn about Pega’s Case Management capability

  • Module

    Completing work on time

    2 Topics

    25 mins

    Visible to all users
  • Set goals and deadlines on steps, processes, stages, and entire cases to enforce the timely completion of work.

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