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Adding a duplicate case type search
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Challenge
Adding a duplicate case type search
3 Tasks
10 mins
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InsCorp wants to ensure that only one assistance request case is processed for each request. Customers that send assistance requests might have...
Adding optional actions to a workflow
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Challenge
Adding optional actions to a workflow
1 Task
5 mins
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InsCorp wants to ensure that customers can cancel service requests at any time. To support co-production, a system architect configured the Cancel...
Attaching PDF files to a case
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Challenge
Attaching PDF files to a case
2 Tasks
10 mins
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InsCorp wants to ensure that customers receive an email with a receipt of services, including a breakdown of the services provided. Add two...
Refining an Agile Workbench backlog
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Challenge
Refining an Agile Workbench backlog
5 Tasks
30 mins
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Stakeholders at GoGoRoad want to develop a new roadside assistance application to streamline operations for customer roadside assistance requests...
Debugging application errors
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Challenge
Debugging application errors
4 Tasks
20 mins
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As part of processing an assistance request case, the Roadside Assistance application copies the services performed from the child Services case to...
Enforcing service-level agreements
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Challenge
Enforcing service-level agreements
1 Task
10 mins
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You are developing an application MyTown311 to capture and manage requests for city services. Ensure that service request repairs are scheduled...
Approving work
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Challenge
Approving work
1 Task
5 mins
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The MyTown services coordinator wants to review all the repairs performed as a result of a resident service request. If the repair is satisfactory...
Routing work to users
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Challenge
Routing work to users
2 Tasks
10 mins
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Specific members of the city government perform assignments on service request cases. The services coordinator identifies three assignments that must...
Assessing application performance
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Challenge
Assessing application performance
2 Tasks
10 mins
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The Human Resources (HR) department has noticed that the open positions screen of the candidate case type has been loading the list of positions...
Automating actions when a property value changes
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Challenge
Automating actions when a property value changes
2 Tasks
15 mins
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The Payroll Department at TGB reports that some employees enter an incorrect bank name when enrolling in direct deposit. The payroll department...