There are times within the Pega Platform™ when you cannot easily integrate Pega applications with other applications that are necessary to complete...

Allow users to decide whether to perform additional actions on a case, such as updating account information or cancelling a case.

Pega Platform™ provides the Create PDF automation, which allows you to attach a screenshot of a view to the case in PDF format.

Automate more advanced business processes such as obtaining approvals, configuring alternate stages, and establishing agreed-upon goals and deadlines...

Pega Platform™ provides the ability to include single and cascading approvals when designing case types. You learn how to convert a single approval to...

Model approval processing involving a reporting structure to model managerial approvals that are applied consistently to cases. Pega Platform provides...

Assign responsibility for completing a task to one or more users. Routing increases business efficiency by ensuring that the most appropriate users...

Set goals and deadlines on steps, processes, stages, and entire cases to enforce the timely completion of work.

Pega Robot Manager uses Auto-balancing to monitor and move robots between work groups dynamically. Automatic workload balancing reduces the number of...