To enhance business reliability and accountability, configure an approval process that allows users to approve or reject tasks within the process.

Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...

Assign responsibility for completing a task to one or more users. Routing increases business efficiency by ensuring that the most appropriate users...

Guide users through the case life cycle by identifying the current status of a case and adding instructions to enable users to complete assigned tasks...

Organizations depend on timely communication to establish a shared understanding of transactions or assignments. Generate and send automated emails...

This module provides an overview of Pega Platform™ UX solutions and their advantages.

Define fields to capture user input and present data to users. Add fields to views to define and tailor the user interface (UI) for each step of the...

Create data objects to model the attributes of an entity and establish a common context for a group of fields. Create a data relationship in a Case...