Search
Control the workflow based on business context
-
Challenge
Control the workflow based on business context
3 Aufgaben
10 Min.
-
When customers submit a request for roadside assistance, a customer service representative (CSR) manually validates whether the customer is enrolled...
Controlling the workflow based on a business context for BAs
-
Challenge
Controlling the workflow based on a business context for BAs
2 Aufgaben
15 Min.
-
When customers request roadside assistance, a Manager manually validates whether the customer is enrolled in roadside assistance coverage. To improve...
Creating a child case
-
Challenge
Creating a child case
2 Aufgaben
10 Min.
-
InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Configure the Assistance request Case Type...
Creating a child Case for BAs
-
Challenge
Creating a child Case for BAs
8 Aufgaben
30 Min.
-
The Microjourney® for a GoGoRoad customer includes initiating the request for service, receiving the service, and for certain membership status...
Creating a new service request
-
Challenge
Creating a new service request
4 Aufgaben
10 Min.
-
U+ Bank wants to offer its employees lunch services by creating a service request in which employees can select and then submit what they want to eat...
Creating Personas and Channels for BAs
-
Challenge
Creating Personas and Channels for BAs
4 Aufgaben
20 Min.
-
GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across service...
Creating users and roles
-
Challenge
Creating users and roles
4 Aufgaben
10 Min.
-
GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...
Debugging application errors
-
Challenge
Debugging application errors
4 Aufgaben
20 Min.
-
As part of processing an assistance request Case, the Roadside Assistance application copies the services performed from the child Services Case to...
Debugging Constellation applications
-
Challenge
Debugging Constellation applications
8 Aufgaben
1 Std. 15 Min.
Pega Platform '23 -
Due to the stateless nature of a Constellation application, it is not possible to run the Pega Clipboard from the user Portal, or from Dev Studio and...
Designing a Case Life Cycle
-
Challenge
Designing a Case Life Cycle
8 Aufgaben
30 Min.
-
The mayor of MyTown wants to increase resident engagement and improve the town’s responsiveness to issues raised by residents.
To achieve this goal...