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Examining the Case Type Backlog

Leveraging reports in the contact center

Pausing and resuming case processing

Routing work to users

Routing work to users for BAs

Sending emails during Case processing

Setting Case Status

Skipping a Process based on a business context for BAs

Skipping a process based on business context

Training the email bot to understand topics

  • Reto

    Training the email bot to understand topics

    1 Tarea

    15 minutos

    Visible to: All users
  • U+ Bank wants to use Pega Email Bot to respond to customer problems and speed up business processes seamlessly. As a system architect, you are tasked...

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