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Configuring a knowledge article suggestion
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Reto
Configuring a knowledge article suggestion
5 Tareas
5Â minutos
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Customers of U+ Bank initiate a chat session with a live CSR and state that they want to know about the credit card benefits. The expected outcome is...
Configuring business conditions
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Reto
Configuring business conditions
2 Tareas
5Â minutos
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U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...
Configuring chat queues
Configuring common phrases for agents
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Reto
Configuring common phrases for agents
3 Tareas
5Â minutos
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U+ Bank wants to set up a consistent greeting for customer service agents to initiate Web messaging conversations. The message welcomes the customer...
Control the workflow based on business context
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Reto
Control the workflow based on business context
3 Tareas
10Â minutos
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When customers submit a request for roadside assistance, a customer service representative (CSR) manually validates whether the customer is enrolled...
Creating data relationships in Views
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Reto
Creating data relationships in Views
4 Tareas
10Â minutos
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The Mayor of MyTown asks you, the town project manager, to enable residents to report problems they encounter on line so that the necessary work can...
Creating a child case
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Reto
Creating a child case
2 Tareas
10Â minutos
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InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Configure the Assistance request Case Type...
Creating a Digital Messaging interface
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Reto
Creating a Digital Messaging interface
2 Tareas
10Â minutos
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U+ Bank wants to set up its chatbot to respond to service requests received from several digital channels. As an initial step, the bank first wants to...
Sending emails during Case processing
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Reto
Sending emails during Case processing
1 Tarea
15Â minutos
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The mayor of MyTown wants users to receive email updates when the reported issue is resolved.Â
Nota: The framework of this challenge uses the Constellation...
Escalating late work
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Reto
Escalating late work
1 Tarea
10Â minutos
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InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Customers initiate Assistance Request Cases...