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Customer Decision Hub predictions

  • Módulo

    Customer Decision Hub predictions

    2 Temas

    35 minutos

    Visible to all users
  • Prediction Studio is the dedicated workspace for data scientists to control the life cycles of predictions and the predictive models that drive them...

Customizing a dashboard

Exploring application data with Insights

Form autofill

  • Módulo

    Form autofill

    2 Temas

    15 minutos

    Pega Customer Service 8.7 Visible to all users
  • Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...

Gaining insight into business efficiency

Monitoring your contact center with reports

  • Módulo

    Monitoring your contact center with reports

    2 Temas

    15 minutos

    Visible to all users
  • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Pega Low-Code App Factory introduction

  • Módulo

    Pega Low-Code App Factory introduction

    2 Temas

    22 minutos

    Pega Platform 8.4 Visible to all users
  • Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.

Pega Platform patch releases

  • Módulo

    Pega Platform patch releases

    3 Temas

    40 minutos

    Pega Platform Visible to all users
  • Get familiar with the benefits and best practices of patch releases in Pega Platform™ to effectively adopt the patch release process and reduce hotfix...

Pega Voice AI introduction

  • Módulo

    Pega Voice AI introduction

    2 Temas

    25 minutos

    Pega Customer Service 8.7 Visible to all users
  • Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...

Script adherence

  • Módulo

    Script adherence

    2 Temas

    15 minutos

    Pega Customer Service 8.7 Visible to all users
  • Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...

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