Onboarding Cases have an initial Urgency of 10. However, certain contractors need an expedited onboarding process because they are hired to work on...

InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. During the Service Stage, the customer...

Stakeholders at GoGoRoad want to develop a new roadside assistance application to streamline operations for customer roadside assistance requests...

Employees undergo an evaluation period to regularly assess their performance as new hires during the employee evaluation process. To check the status...

Specific members of the city government perform Assignments on service request Cases. The services coordinator identifies three Assignments that must...

In a DCO session, GoGoRoad stakeholders confirmed that assignments related to assistance requests often get lost in the handoff between different...

Each candidate Case includes a Taxpayer Identification Number (TIN) to identify the candidate. This information is considered sensitive personal...

In the Employee Evaluation case, TGB provides an optional, case-wide action to update an employee’s goals. The Human Resources (HR) department...

The mayor of MyTown wants users to receive email updates when the reported issue is resolved.