Search
Creating Personas and Channels for BAs
-
Challenge
Creating Personas and Channels for BAs
4 Aufgaben
20 Min.
-
GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across service...
Creating users and roles
-
Challenge
Creating users and roles
4 Aufgaben
10 Min.
-
GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...
Creating work status values
-
Challenge
Creating work status values
2 Aufgaben
10 Min.
-
GoGoRoad stakeholders want a way to quickly differentiate Assistance Request Cases during the Service and Resolution Stages. To clarify reporting on A...
Debugging application errors
-
Challenge
Debugging application errors
4 Aufgaben
20 Min.
-
As part of processing an assistance request Case, the Roadside Assistance application copies the services performed from the child Services Case to...
Debugging Constellation applications
-
Challenge
Debugging Constellation applications
8 Aufgaben
1 Std. 15 Min.
Pega Platform '23 -
Due to the stateless nature of a Constellation application, it is not possible to run the Pega Clipboard from the user Portal, or from Dev Studio and...
Designing a Case Life Cycle
-
Challenge
Designing a Case Life Cycle
8 Aufgaben
30 Min.
-
The mayor of MyTown wants to increase resident engagement and improve the town’s responsiveness to issues raised by residents.
To achieve this goal...
Designing a Case Life Cycle for BAs
-
Challenge
Designing a Case Life Cycle for BAs
8 Aufgaben
40 Min.
-
GoGoRoad is growing. The company wants to transform its manual business process by creating a Pega Platform™ application that is driven by workflow...
Enforcing Service-Level Agreements
-
Challenge
Enforcing Service-Level Agreements
1 Aufgabe
15 Min.
-
You are developing an application MyTown311 to capture and manage requests for city services. Ensure that service request repairs are scheduled...
Escalating late work
-
Challenge
Escalating late work
1 Aufgabe
10 Min.
-
InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Customers initiate Assistance Request Cases...
Establishing Service-Level Agreements for BAs
-
Challenge
Establishing Service-Level Agreements for BAs
1 Aufgabe
15 Min.
-
In a DCO session, GoGoRoad stakeholders stressed the importance of completing Assignments under tight deadlines as a driver of customer satisfaction...