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Creating Personas and Channels for BAs
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Reto
Creating Personas and Channels for BAs
4 Tareas
20 minutos
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GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across service...
Creating users and roles
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Reto
Creating users and roles
4 Tareas
10 minutos
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GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...
Debugging application errors
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Reto
Debugging application errors
4 Tareas
20 minutos
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As part of processing an assistance request Case, the Roadside Assistance application copies the services performed from the child Services Case to...
Designing a Case Life Cycle
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Reto
Designing a Case Life Cycle
8 Tareas
30 minutos
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The mayor of MyTown wants to increase resident engagement and improve the town’s responsiveness to issues raised by residents.
To achieve this goal...
Designing a Case Life Cycle for BAs
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Reto
Designing a Case Life Cycle for BAs
8 Tareas
40 minutos
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GoGoRoad is growing. The company wants to transform its manual business process by creating a Pega Platform™ application that is driven by workflow...
Escalating late work
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Reto
Escalating late work
1 Tarea
10 minutos
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InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Customers initiate Assistance Request Cases...
Establishing Service-Level Agreements for BAs
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Reto
Establishing Service-Level Agreements for BAs
1 Tarea
15 minutos
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In a DCO session, GoGoRoad stakeholders stressed the importance of completing Assignments under tight deadlines as a driver of customer satisfaction...
Examining the Case Type Backlog
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Reto
Examining the Case Type Backlog
11 Tareas
30 minutos
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You just arrived on the GoGoRoad application development project as a Pega Business Architect.
GoGoRoad is a membership-based automotive service...
Pausing and resuming case processing
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Reto
Pausing and resuming case processing
1 Tarea
10 minutos
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InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. During the Service Stage, the customer...
Refining an Agile Workbench backlog
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Reto
Refining an Agile Workbench backlog
5 Tareas
30 minutos
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Stakeholders at GoGoRoad want to develop a new roadside assistance application to streamline operations for customer roadside assistance requests...