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Designing a Case Life Cycle for BAs
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Défi
Designing a Case Life Cycle for BAs
8 Tâches
40 mins
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GoGoRoad is growing. The company wants to transform its manual business process by creating a Pega Platform™ application that is driven by workflow...
Escalating late work
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Défi
Escalating late work
1 Tâche
10 mins
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InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Customers initiate Assistance Request Cases...
Establishing Service-Level Agreements for BAs
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Défi
Establishing Service-Level Agreements for BAs
1 Tâche
15 mins
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In a DCO session, GoGoRoad stakeholders stressed the importance of completing Assignments under tight deadlines as a driver of customer satisfaction...
Overriding Case Urgency
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Défi
Overriding Case Urgency
1 Tâche
10 mins
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Onboarding Cases have an initial Urgency of 10. However, certain contractors need an expedited onboarding process because they are hired to work on...
Pausing and resuming case processing
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Défi
Pausing and resuming case processing
1 Tâche
10 mins
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InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. During the Service Stage, the customer...
Queuing a task for background processing
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Défi
Queuing a task for background processing
1 Tâche
30 mins
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To reduce errors and complaints with payroll processing, the Human Resources department allows employees of TGB to enroll in direct deposit. When...
Refining an Agile Workbench backlog
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Défi
Refining an Agile Workbench backlog
5 Tâches
30 mins
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Stakeholders at GoGoRoad want to develop a new roadside assistance application to streamline operations for customer roadside assistance requests...
Routing work to users
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Défi
Routing work to users
2 Tâches
10 mins
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Specific members of the city government perform Assignments on service request Cases. The services coordinator identifies three Assignments that must...
Routing work to users for BAs
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Défi
Routing work to users for BAs
2 Tâches
15 mins
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In a DCO session, GoGoRoad stakeholders confirmed that assignments related to assistance requests often get lost in the handoff between different...
Sending emails during Case processing
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Défi
Sending emails during Case processing
1 Tâche
15 mins
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The mayor of MyTown wants users to receive email updates when the reported issue is resolved.
Note: The framework of this challenge uses the Constellation...