Search
Integrating external customer service data
-
チャレンジ
Integrating external customer service data
5 タスク
30 分
-
A REST service has been created to access contact data for a customer. Your task is to access that data to replace the sample data.
Use the following...
Manipulating application data
-
チャレンジ
Manipulating application data
2 タスク
20 分
-
Stakeholders have requested two features involving Data Transforms. Before a Service Case is resolved, the system must copy the Service total from the...
Manipulating application data for BAs
-
チャレンジ
Manipulating application data for BAs
2 タスク
20 分
-
In the last DCO session, the GoGoRoad stakeholders identified two new business requirements:
- Before a Service Case is resolved, the system must copy...
Manipulating application data in Dev Studio
-
チャレンジ
Manipulating application data in Dev Studio
3 タスク
20 分
-
To ensure that customers are billed for only the services provided, the program manager wants the application to display a list of the services...
Pausing and resuming case processing
-
チャレンジ
Pausing and resuming case processing
1 タスク
10 分
-
InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. During the Service Stage, the customer...
Routing work to users
-
チャレンジ
Routing work to users
2 タスク
10 分
-
Specific members of the city government perform Assignments on service request Cases. The services coordinator identifies three Assignments that must...
Routing work to users for BAs
-
チャレンジ
Routing work to users for BAs
2 タスク
15 分
-
In a DCO session, GoGoRoad stakeholders confirmed that assignments related to assistance requests often get lost in the handoff between different...
Saving data to a system of record
-
チャレンジ
Saving data to a system of record
3 タスク
10 分
-
The program manager for the roadside assistance service wants to provide users with an option to enroll when requesting service rather than...
Sending emails during Case processing
-
チャレンジ
Sending emails during Case processing
1 タスク
15 分
-
The mayor of MyTown wants users to receive email updates when the reported issue is resolved.
補足: The framework of this challenge uses the Constellation...
Setting Case Status
-
チャレンジ
Setting Case Status
1 タスク
20 分
-
After reviewing the progress on the service request Case development, the MyTown Mayor and the Services Coordinator see additional areas for...