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Challenge
Creating a custom business report
4 Tasks
15 mins
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Stakeholders would like to know the number of cases that have been requested over the past month. You have been asked to define a report to track the...
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Challenge
Creating and managing teams of users
5 Tasks
15 mins
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In Roadside Assistance cases, a customer service representative (CSR) must assign a service provider to the case, review the summary of the services...
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Challenge
Customizing a dashboard
3 Tasks
30 mins
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During the processing of Assistance Request cases, a customer service representative (CSR) may need to request a credit on the behalf of the customer...
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Challenge
Debugging application errors
5 Tasks
20 mins
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As part of processing an assistance request case, the Roadside Assistance application copies the services performed from the child Services case to...
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Challenge
Refining an Agile Workbench backlog
6 Tasks
30 mins
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Stakeholders at GoGoRoad want to develop a new roadside assistance application to streamline operations for customer roadside assistance requests...