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Gaining insight into business efficiency
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Module
Gaining insight into business efficiency
2 Topics
25 mins
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Design reports to analyze case data and provide insight into processes and workflows.
Exploring application data with Insights
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Module
Exploring application data with Insights
1 Topic
15 mins
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Pega Platform™ allows you to easily explore and analyze data in your application using the Explore Data landing page. You can use Insights to...
Application migration
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Module
Application migration
4 Topics
35 mins
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An application is typically packaged and exported to move it to another system. For example, you package and export an application to migrate among...
Application rulesets
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Module
Application rulesets
3 Topics
35 mins
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Learn how to configure an application ruleset to package for distribution and learn about the impact the configuration has during development and run...
Application versioning
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Module
Application versioning
1 Topic
15 mins
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Pega Platform™ provides the ability to preserve a version of an application. To avoid impacting existing functionality on a released application...
Customizing a dashboard
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Module
Customizing a dashboard
1 Topic
15 mins
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Customize the content and organization of a user dashboard to provide easy access to the information business users need to know.
Debugging system performance
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Module
Debugging system performance
4 Topics
1 hr 15 mins
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Diagnosing performance issues requires understanding the root cause of an issue. For example, a user might report that an application takes a minute...
Designing reports with multiple sources
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Module
Designing reports with multiple sources
4 Topics
55 mins
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Learn three techniques to create a report that references data from multiple classes: combining data in a report by creating subreports, configuring...
Measuring system performance
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Module
Measuring system performance
5 Topics
1 hr 25 mins
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Pega Platform™ provides tools to evaluate application performance through performance statistics and events that help you distinguish between...
Monitoring your contact center with reports
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Module
Monitoring your contact center with reports
2 Topics
15 mins
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Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...