Search
Escalating late work
-
Challenge
Escalating late work
1 Task
10 mins
-
InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Customers initiate Assistance Request Cases...
Establishing Service-Level Agreements for BAs
-
Challenge
Establishing Service-Level Agreements for BAs
1 Task
15 mins
-
In a DCO session, GoGoRoad stakeholders stressed the importance of completing Assignments under tight deadlines as a driver of customer satisfaction...
Importing customer data from a CSV
-
Challenge
Importing customer data from a CSV
2 Tasks
10 mins
-
U+ Bank wants to improve the experience of its customers with predictive and adaptive analytical models that drive personalized decisions. Following...
Overriding Case Urgency
-
Challenge
Overriding Case Urgency
1 Task
10 mins
-
Onboarding Cases have an initial Urgency of 10. However, certain contractors need an expedited onboarding process because they are hired to work on...
Pausing and resuming case processing
-
Challenge
Pausing and resuming case processing
1 Task
10 mins
-
InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. During the Service Stage, the customer...
Queuing a task for background processing
-
Challenge
Queuing a task for background processing
1 Task
30 mins
-
To reduce errors and complaints with payroll processing, the Human Resources department allows employees of TGB to enroll in direct deposit. When...
Refining an Agile Workbench backlog
-
Challenge
Refining an Agile Workbench backlog
5 Tasks
30 mins
-
Stakeholders at GoGoRoad want to develop a new roadside assistance application to streamline operations for customer roadside assistance requests...
Routing work to users
-
Challenge
Routing work to users
2 Tasks
10 mins
-
Specific members of the city government perform Assignments on service request Cases. The services coordinator identifies three Assignments that must...
Routing work to users for BAs
-
Challenge
Routing work to users for BAs
2 Tasks
15 mins
-
In a DCO session, GoGoRoad stakeholders confirmed that assignments related to assistance requests often get lost in the handoff between different...
Sending emails during Case processing
-
Challenge
Sending emails during Case processing
1 Task
15 mins
-
The mayor of MyTown wants users to receive email updates when the reported issue is resolved.
Note: The framework of this challenge uses the Constellation...