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  • Mission

    Case Management Foundation

    13 Modules

    13 Challenges

    9 hrs 5 mins

    Visible to all users
  • Begin your journey to learn about Pega’s Case Management capability.

  • Challenge

    Adding a duplicate case type search

    3 Tasks

    10 mins

    Visible to all users
  • InsCorp wants to ensure that only one assistance request case is processed for each request. Customers that send assistance requests might have...

  • Challenge

    Adding optional actions to a workflow

    2 Tasks

    5 mins

    Visible to all users
  • InsCorp wants to ensure that customers can cancel service requests at any time. Add the Cancel request process as a case-wide optional action to...

  • Challenge

    Approving work

    2 Tasks

    5 mins

    Visible to all users
  • The MyTown services coordinator wants to review all the repairs performed as a result of a resident service request. If the repair is satisfactory...

  • Challenge

    Automating decisions with decision tables

    3 Tasks

    10 mins

    Visible to all users
  • An organization is launching an application that facilitates loan requests. Customers initiate a loan request and enter their credit score and loan...

  • Challenge

    Automating decisions with decision trees

    3 Tasks

    10 mins

    Visible to all users
  • An organization is launching an application that facilitates loan requests. Customers initiate a loan request and enter their credit score, loan...

  • Challenge

    Configuring a cascading approval with a reporting structure

    3 Tasks

    10 mins

    Visible to all users
  • GoGoRoad stakeholders want to allow Territory Managers to add new vendors as service providers as the service grows. If the vendor is The Automobile...

  • Challenge

    Configuring case approvals with an authority matrix

    4 Tasks

    10 mins

    Visible to all users
  • As the repair service grows, GoGoRoad stakeholders want to allow Territory Managers to submit new vendors as service providers for approval. If the...

  • Challenge

    Control the workflow based on business context

    4 Tasks

    10 mins

    Visible to all users
  • When customers submit a request for roadside assistance, a customer service representative (CSR) manually validates whether the customer is enrolled...

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