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Low-Code App Builder Extended
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Mission
Low-Code App Builder Extended
1 Mission
19 Modules
20 Challenges
1 day 15 mins
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Continue learning about low-code application development using Pega Platform™.
Note: The example applications and challenge environments in this mission...
Decisioning Consultant
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Mission
Decisioning Consultant
4 Missions
2 Modules
2 Challenges
1 day 4 hrs 15 mins
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Gain greater understanding of the key features, capabilities, and benefits of Pega Customer Decision Hub. Learn how Pega Customer Decision Hub uses...
Configuring a dashboard
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Challenge
Configuring a dashboard
3 Tasks
30 mins
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Stakeholders have seen growth in the use of the Assistance request application. They want to confirm that, even though cases are increasing, they are...
Configuring a dashboard
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Module
Configuring a dashboard
1 Topic
15 mins
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Customize the content and organization of a user dashboard to provide easy access to the information business users need to know.
Creating an Insight
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Challenge
Creating an Insight
2 Tasks
15 mins
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Stakeholders would like to know the number of cases that have been requested over the past month. You have been asked to define a report to track the...
Leveraging reports in the contact center
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Challenge
Leveraging reports in the contact center
4 Tasks
15 mins
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As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
Exploring application data with Insights
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Module
Exploring application data with Insights
1 Topic
15 mins
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Pega Platform™ allows you to easily explore and analyze data in your application using the Explore Data landing page. You can use Insights to...
Monitoring your contact center with Insights
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Module
Monitoring your contact center with Insights
2 Topics
15 mins
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Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Creating a custom business report
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Challenge
Creating a custom business report
3 Tasks
15 mins
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Stakeholders would like to know the number of cases that have been requested over the past month. You have been asked to define a report to track the...
Gaining insight into business efficiency
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Module
Gaining insight into business efficiency
2 Topics
25 mins
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Design reports to analyze case data and provide insight into processes and workflows.