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Application Development

Managing application development

Circumstancing

  • Modul

    Circumstancing

    4 Themen

    55 Min.

    Pega Platform 8.2 Für alle Benutzer sichtbar
  • Applications often need to customize behavior to match the needs of a specific situation or circumstance. For example, a call center may need to...

Circumstancing case processing

Configuring business conditions

  • Modul

    Configuring business conditions

    2 Themen

    20 Min.

    Pega Customer Service 8.7 Für alle Benutzer sichtbar
  • Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...

Configuring common phrases for agents

  • Modul

    Configuring common phrases for agents

    1 Thema

    10 Min.

    Für alle Benutzer sichtbar
  • Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...

Configuring customer verification

  • Modul

    Configuring customer verification

    2 Themen

    20 Min.

    Für alle Benutzer sichtbar
  • The Customer verification feature provides a pool of security questions that a customer service representative (CSR) can use to verify customer...

Creating a new Cosmos application

  • Modul

    Creating a new Cosmos application

    2 Themen

    30 Min.

    Pega Platform 8.4 Für alle Benutzer sichtbar
  • Learn to use the New Application wizard to quickly create a Cosmos application and distinguish Cosmos in the application stack. 

Creating a Pega Platform application

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