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Adding optional actions to a workflow

Attaching PDF files to a case

Application Development

Managing application access

Approvals and SLAs

  • Module

    Approvals and SLAs

    3 Rubriques

    35 mins

    Visible to all users
  • Automate more advanced business processes such as obtaining approvals, configuring alternate stages, and establishing agreed-upon goals and deadlines...

Routing assignments to users

Completing work on time

Architecture and design during the Prepare phase

  • Module

    Architecture and design during the Prepare phase

    6 Rubriques

    1h 30 mins

    Visible to all users
  • Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...

Automating decisions with decision tables

Automating decisions with decision trees

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