Search
Creating a child Case for BAs
-
チャレンジ
Creating a child Case for BAs
8 タスク
30 分
-
The Microjourney® for a GoGoRoad customer includes initiating the request for service, receiving the service, and for certain membership status...
Creating Personas and Channels for BAs
-
チャレンジ
Creating Personas and Channels for BAs
4 タスク
20 分
-
GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across service...
Creating users and roles
-
チャレンジ
Creating users and roles
4 タスク
10 分
-
GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...
Designing a Case Life Cycle
-
チャレンジ
Designing a Case Life Cycle
8 タスク
30 分
-
The mayor of MyTown wants to increase resident engagement and improve the town’s responsiveness to issues raised by residents.
To achieve this goal...
Designing a Case Life Cycle for BAs
-
チャレンジ
Designing a Case Life Cycle for BAs
8 タスク
40 分
-
GoGoRoad is growing. The company wants to transform its manual business process by creating a Pega Platform™ application that is driven by workflow...
Escalating late work
-
チャレンジ
Escalating late work
1 タスク
10 分
-
InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Customers initiate Assistance Request Cases...
Establishing Service-Level Agreements for BAs
-
チャレンジ
Establishing Service-Level Agreements for BAs
1 タスク
15 分
-
In a DCO session, GoGoRoad stakeholders stressed the importance of completing Assignments under tight deadlines as a driver of customer satisfaction...
Pausing and resuming case processing
-
チャレンジ
Pausing and resuming case processing
1 タスク
10 分
-
InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. During the Service Stage, the customer...
Routing work to users
-
チャレンジ
Routing work to users
2 タスク
10 分
-
Specific members of the city government perform Assignments on service request Cases. The services coordinator identifies three Assignments that must...
Routing work to users for BAs
-
チャレンジ
Routing work to users for BAs
2 タスク
15 分
-
In a DCO session, GoGoRoad stakeholders confirmed that assignments related to assistance requests often get lost in the handoff between different...