Search
Control the workflow based on business context
-
Challenge
Control the workflow based on business context
3 Aufgaben
10 Min.
-
When customers submit a request for roadside assistance, a customer service representative (CSR) manually validates whether the customer is enrolled...
Creating a child case
-
Challenge
Creating a child case
2 Aufgaben
10 Min.
-
InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Configure the Assistance request Case Type...
Creating a case completion prediction
-
Challenge
Creating a case completion prediction
3 Aufgaben
15 Min.
-
U+ Insurance implements Pega Process AI™ to optimize case automation. The business wants to predict whether an incoming claim has a low probability of...
Creating a fraud prediction
-
Challenge
Creating a fraud prediction
3 Aufgaben
15 Min.
-
U+ Insurance routes incoming car insurance claims for straight-through processing when the amount of a claim is under a set limit. If the amount of...
Sending emails during Case processing
-
Challenge
Sending emails during Case processing
1 Aufgabe
15 Min.
-
The mayor of MyTown wants users to receive email updates when the reported issue is resolved.
Hinweis: The framework of this challenge uses the Constellation...
Enabling Pega Customer Decision Hub agents
-
Challenge
Enabling Pega Customer Decision Hub agents
2 Aufgaben
5 Min.
-
The system architects have run the Pega Customer Decision Hub™ setup wizard and created the implementation application for U+ Bank. As a system...
Escalating late work
-
Challenge
Escalating late work
1 Aufgabe
10 Min.
-
InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Customers initiate Assistance Request Cases...
Skipping a process based on business context
-
Challenge
Skipping a process based on business context
1 Aufgabe
10 Min.
-
Roadside assistance requests are covered for customers who have opted for the higher membership coverage level. Configure the Enter payment...
Importing customer data from a CSV
-
Challenge
Importing customer data from a CSV
2 Aufgaben
10 Min.
-
U+ Bank wants to improve the experience of its customers with predictive and adaptive analytical models that drive personalized decisions. Following...
Setting up data ingestion
-
Challenge
Setting up data ingestion
7 Aufgaben
40 Min.
-
The project team at U+ Bank performed a data mapping workshop and mapped its existing data model to Pega Customer Decision Hub™ and structured the...