Search
Establishing Service-Level Agreements for BAs
-
Challenge
Establishing Service-Level Agreements for BAs
1 Aufgabe
15 Min.
-
In a DCO session, GoGoRoad stakeholders stressed the importance of completing Assignments under tight deadlines as a driver of customer satisfaction...
Exporting an application
-
Challenge
Exporting an application
2 Aufgaben
30 Min.
-
Development of the HRApps application is complete. You are asked to migrate the application to a testing system. Quality assurance (QA testers)...
Merging a development Branch
-
Challenge
Merging a development Branch
4 Aufgaben
30 Min.
-
The Payroll Setup Case Type provides automatic tax withholdings calculated based on the selected filing status. The current version of the Case Type...
Overriding Case Urgency
-
Challenge
Overriding Case Urgency
1 Aufgabe
10 Min.
-
Onboarding Cases have an initial Urgency of 10. However, certain contractors need an expedited onboarding process because they are hired to work on...
Pausing and resuming case processing
-
Challenge
Pausing and resuming case processing
1 Aufgabe
10 Min.
-
InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. During the Service Stage, the customer...
Routing work to users
-
Challenge
Routing work to users
2 Aufgaben
10 Min.
-
Specific members of the city government perform Assignments on service request Cases. The services coordinator identifies three Assignments that must...
Routing work to users for BAs
-
Challenge
Routing work to users for BAs
2 Aufgaben
15 Min.
-
In a DCO session, GoGoRoad stakeholders confirmed that assignments related to assistance requests often get lost in the handoff between different...
Sending emails during Case processing
-
Challenge
Sending emails during Case processing
1 Aufgabe
15 Min.
-
The mayor of MyTown wants users to receive email updates when the reported issue is resolved.
Hinweis: The framework of this challenge uses the Constellation...
Setting Case Status
-
Challenge
Setting Case Status
1 Aufgabe
20 Min.
-
After reviewing the progress on the service request Case development, the MyTown Mayor and the Services Coordinator see additional areas for...
Skimming a Ruleset
-
Challenge
Skimming a Ruleset
3 Aufgaben
10 Min.
-
Your manager requests that you configure the filing status field in the Payroll Setup Case Type as a radio selection with Single and Married options...