When customers submit a request for roadside assistance, a customer service representative (CSR) manually validates whether the customer is enrolled...

When customers request roadside assistance, a Manager manually validates whether the customer is enrolled in roadside assistance coverage. To improve...

InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Configure the Assistance request Case Type...

The Microjourney® for a GoGoRoad customer includes initiating the request for service, receiving the service, and for certain membership status...

GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across service...

GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...

The mayor of MyTown wants to increase resident engagement and improve the town’s responsiveness to issues raised by residents.

To achieve this goal...

GoGoRoad is growing. The company wants to transform its manual business process by creating a Pega Platform™ application that is driven by workflow...

InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Customers initiate Assistance Request Cases...