The project manager at GoGoRoad has tasked your team with enhancing application efficiency by automating Cases.

Your Lead System Architect (LSA) has...

When customers submit a request for roadside assistance, a customer service representative (CSR) manually validates whether the customer is enrolled...

InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Configure the Assistance request Case Type...

Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...

The mayor of MyTown wants users to receive email updates when the reported issue is resolved. 

InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Customers initiate Assistance Request Cases...

Roadside assistance requests are covered for customers who have opted for the higher membership coverage level. Configure the Enter payment...

As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...