Search
Configuring a cascading approval with a reporting structure
-
Reto
Configuring a cascading approval with a reporting structure
2 Tareas
10 minutos
-
GoGoRoad stakeholders want to allow Territory Managers to add new vendors as service providers as the service grows. If the vendor is The Automobile...
Configuring and managing a deployment pipeline
-
Reto
Configuring and managing a deployment pipeline
8 Tareas
15 minutos
-
As a Release Manager, you are responsible for managing the application deployment pipelines with the help of the Deployment Manager. You have an...
Configuring cascading approvals with an authority matrix
-
Reto
Configuring cascading approvals with an authority matrix
3 Tareas
10 minutos
-
As the repair service grows, GoGoRoad stakeholders want to allow Territory Managers to submit new vendors as service providers for approval. If the...
Control the workflow based on business context
-
Reto
Control the workflow based on business context
3 Tareas
10 minutos
-
When customers submit a request for roadside assistance, a customer service representative (CSR) manually validates whether the customer is enrolled...
Controlling the workflow based on a business context for BAs
-
Reto
Controlling the workflow based on a business context for BAs
2 Tareas
15 minutos
-
When customers request roadside assistance, a Manager manually validates whether the customer is enrolled in roadside assistance coverage. To improve...
Creating a child case
-
Reto
Creating a child case
2 Tareas
10 minutos
-
InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Configure the Assistance request Case Type...
Creating a child Case for BAs
-
Reto
Creating a child Case for BAs
8 Tareas
30 minutos
-
The Microjourney® for a GoGoRoad customer includes initiating the request for service, receiving the service, and for certain membership status...
Creating Personas and Channels for BAs
-
Reto
Creating Personas and Channels for BAs
4 Tareas
20 minutos
-
GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across service...
Creating users and roles
-
Reto
Creating users and roles
4 Tareas
10 minutos
-
GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...
Designing a Case Life Cycle
-
Reto
Designing a Case Life Cycle
8 Tareas
30 minutos
-
The mayor of MyTown wants to increase resident engagement and improve the town’s responsiveness to issues raised by residents.
To achieve this goal...