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Configuring business conditions
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チャレンジ
Configuring business conditions
2 タスク
5 分
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U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...
Control the workflow based on business context
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チャレンジ
Control the workflow based on business context
3 タスク
10 分
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When customers submit a request for roadside assistance, a customer service representative (CSR) manually validates whether the customer is enrolled...
Creating a child case
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チャレンジ
Creating a child case
2 タスク
10 分
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InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Configure the Assistance request Case Type...
Sending emails during Case processing
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チャレンジ
Sending emails during Case processing
1 タスク
15 分
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The mayor of MyTown wants users to receive email updates when the reported issue is resolved.
補足: The framework of this challenge uses the Constellation...
Escalating late work
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チャレンジ
Escalating late work
1 タスク
10 分
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InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Customers initiate Assistance Request Cases...
Skipping a process based on business context
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チャレンジ
Skipping a process based on business context
1 タスク
10 分
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Roadside assistance requests are covered for customers who have opted for the higher membership coverage level. Configure the Enter payment...