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Creating Personas and Channels for BAs
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Challenge
Creating Personas and Channels for BAs
4 Tasks
20 mins
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GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across service...
Creating users and roles
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Challenge
Creating users and roles
4 Tasks
10 mins
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GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...
Designing a Case Life Cycle
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Challenge
Designing a Case Life Cycle
8 Tasks
30 mins
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The mayor of MyTown wants to increase resident engagement and improve the town’s responsiveness to issues raised by residents.
To achieve this goal...
Designing a Case Life Cycle for BAs
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Challenge
Designing a Case Life Cycle for BAs
8 Tasks
40 mins
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GoGoRoad is growing. The company wants to transform its manual business process by creating a Pega Platform™ application that is driven by workflow...
Designing a mobile app experience
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Challenge
Designing a mobile app experience
4 Tasks
15 mins
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GoGoRoad wants to allow customers to create an assistance request Case from their mobile device. Customize the User mobile app Channel to design a...
Manipulating application data
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Challenge
Manipulating application data
2 Tasks
20 mins
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Stakeholders have requested two features involving Data Transforms. Before a Service Case is resolved, the system must copy the Service total from the...
Manipulating application data for BAs
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Challenge
Manipulating application data for BAs
2 Tasks
20 mins
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In the last DCO session, the GoGoRoad stakeholders identified two new business requirements:
- Before a Service Case is resolved, the system must copy...
Pausing and resuming case processing
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Challenge
Pausing and resuming case processing
1 Task
10 mins
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InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. During the Service Stage, the customer...
Refining an Agile Workbench backlog
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Challenge
Refining an Agile Workbench backlog
5 Tasks
30 mins
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Stakeholders at GoGoRoad want to develop a new roadside assistance application to streamline operations for customer roadside assistance requests...
Routing work to users
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Challenge
Routing work to users
2 Tasks
10 mins
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Specific members of the city government perform Assignments on service request Cases. The services coordinator identifies three Assignments that must...