Onboarding Cases have an initial Urgency of 10. However, certain contractors need an expedited onboarding process because they are hired to work on...

InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. During the Service Stage, the customer...

Stakeholders at GoGoRoad want to develop a new roadside assistance application to streamline operations for customer roadside assistance requests...

Specific members of the city government perform Assignments on service request Cases. The services coordinator identifies three Assignments that must...

In a DCO session, GoGoRoad stakeholders confirmed that assignments related to assistance requests often get lost in the handoff between different...

The program manager for the roadside assistance service wants to provide users with an option to enroll when requesting service rather than...

The mayor of MyTown wants users to receive email updates when the reported issue is resolved. 

The GoGoRoad application allows customers to enter the service address by entering information in fields or selecting the location from a map. To...

After reviewing the progress on the service request Case development, the MyTown Mayor and the Services Coordinator see additional areas for...