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Control the workflow based on business context
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Reto
Control the workflow based on business context
3 Tareas
10 minutos
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When customers submit a request for roadside assistance, a customer service representative (CSR) manually validates whether the customer is enrolled...
Creating data relationships in Views
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Reto
Creating data relationships in Views
4 Tareas
10 minutos
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The Mayor of MyTown asks you, the town project manager, to enable residents to report problems they encounter on line so that the necessary work can...
Creating a child case
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Reto
Creating a child case
2 Tareas
10 minutos
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InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Configure the Assistance request Case Type...
Creating a Digital Messaging interface
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Reto
Creating a Digital Messaging interface
2 Tareas
10 minutos
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U+ Bank wants to set up its chatbot to respond to service requests received from several digital channels. As an initial step, the bank first wants to...
Sizing a Pega Platform project
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Reto
Sizing a Pega Platform project
2 Tareas
15 minutos
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Prior to beginning work on the Roadside Assistance application, stakeholders have requested an estimate of the project size and scope. The estimate is...
Sending emails during Case processing
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Reto
Sending emails during Case processing
1 Tarea
15 minutos
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The mayor of MyTown wants users to receive email updates when the reported issue is resolved.
Nota: The framework of this challenge uses the Constellation...
Enabling Pega Customer Decision Hub agents
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Reto
Enabling Pega Customer Decision Hub agents
2 Tareas
5 minutos
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The system architects have run the Pega Customer Decision Hub™ setup wizard and created the implementation application for U+ Bank. As a system...
Escalating late work
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Reto
Escalating late work
1 Tarea
10 minutos
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InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Customers initiate Assistance Request Cases...
Skipping a process based on business context
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Reto
Skipping a process based on business context
1 Tarea
10 minutos
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Roadside assistance requests are covered for customers who have opted for the higher membership coverage level. Configure the Enter payment...
Importing customer data from a CSV
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Reto
Importing customer data from a CSV
2 Tareas
10 minutos
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U+ Bank wants to improve the experience of its customers with predictive and adaptive analytical models that drive personalized decisions. Following...