Search
Control the workflow based on business context
-
チャレンジ
Control the workflow based on business context
3 タスク
10 分
-
When customers submit a request for roadside assistance, a customer service representative (CSR) manually validates whether the customer is enrolled...
Creating reports that combine data from multiple classes
-
チャレンジ
Creating reports that combine data from multiple classes
2 タスク
30 分
-
The business partners in the Human Resources (HR) department request two reports.
The first report must track the progress of candidate Cases...
Creating a child case
-
チャレンジ
Creating a child case
2 タスク
10 分
-
InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Configure the Assistance request Case Type...
Creating an Insight
-
チャレンジ
Creating an Insight
2 タスク
15 分
-
Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...
Creating a new service request
-
チャレンジ
Creating a new service request
4 タスク
10 分
-
U+ Bank wants to offer its employees lunch services by creating a service request in which employees can select and then submit what they want to eat...
Sending emails during Case processing
-
チャレンジ
Sending emails during Case processing
1 タスク
15 分
-
The mayor of MyTown wants users to receive email updates when the reported issue is resolved.
補足: The framework of this challenge uses the Constellation...
Escalating late work
-
チャレンジ
Escalating late work
1 タスク
10 分
-
InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Customers initiate Assistance Request Cases...
Skipping a process based on business context
-
チャレンジ
Skipping a process based on business context
1 タスク
10 分
-
Roadside assistance requests are covered for customers who have opted for the higher membership coverage level. Configure the Enter payment...
Leveraging reports in the contact center
-
チャレンジ
Leveraging reports in the contact center
4 タスク
15 分
-
As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
Running Pega Customer Decision Hub setup wizard
-
チャレンジ
Running Pega Customer Decision Hub setup wizard
4 タスク
45 分
-
U+ Bank has decided to improve the experience of its customers with personalized decisions that predictive and adaptive analytic models drive. To...