Search
Configuring business conditions
-
Challenge
Configuring business conditions
2 Tasks
5 mins
-
U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...
Control the workflow based on business context
-
Challenge
Control the workflow based on business context
3 Tasks
10 mins
-
When customers submit a request for roadside assistance, a customer service representative (CSR) manually validates whether the customer is enrolled...
Creating a child case
-
Challenge
Creating a child case
2 Tasks
10 mins
-
InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Configure the Assistance request Case Type...
Creating an Insight
-
Challenge
Creating an Insight
2 Tasks
15 mins
-
Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...
Sending emails during Case processing
-
Challenge
Sending emails during Case processing
1 Task
15 mins
-
The mayor of MyTown wants users to receive email updates when the reported issue is resolved.
Note: The framework of this challenge uses the Constellation...
Escalating late work
-
Challenge
Escalating late work
1 Task
10 mins
-
InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Customers initiate Assistance Request Cases...
Skipping a process based on business context
-
Challenge
Skipping a process based on business context
1 Task
10 mins
-
Roadside assistance requests are covered for customers who have opted for the higher membership coverage level. Configure the Enter payment...
Leveraging reports in the contact center
-
Challenge
Leveraging reports in the contact center
4 Tasks
15 mins
-
As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...