When customers submit a request for roadside assistance, a customer service representative (CSR) manually validates whether the customer is enrolled...

The Mayor of MyTown asks you, the town project manager, to enable residents to report problems they encounter on line so that the necessary work can...

InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Configure the Assistance request Case Type...

GoGoRoad wants to enhance its roadside assistance services by ensuring customer satisfaction and service consistency across vendors. The Lead System...

U+ Bank wants to set up its chatbot to respond to service requests received from several digital channels. As an initial step, the bank first wants to...

The mayor of MyTown wants users to receive email updates when the reported issue is resolved. 

InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Customers initiate Assistance Request Cases...

Roadside assistance requests are covered for customers who have opted for the higher membership coverage level. Configure the Enter payment...

GoGoRoad stakeholders have a requirement to translate the New vendor case type to Spanish.

Use the Localization wizard to localize the New vendor...