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Creating a child Case for BAs
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Reto
Creating a child Case for BAs
8 Tareas
30Â minutos
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The Microjourney® for a GoGoRoad customer includes initiating the request for service, receiving the service, and for certain membership status...
Controlling the workflow based on a business context for BAs
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Reto
Controlling the workflow based on a business context for BAs
2 Tareas
15Â minutos
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When customers request roadside assistance, a Manager manually validates whether the customer is enrolled in roadside assistance coverage. To improve...
Creating users and roles
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Reto
Creating users and roles
4 Tareas
10Â minutos
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GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...
Benutzerteams erstellen und verwalten
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Reto
Benutzerteams erstellen und verwalten
4 Tareas
10Â minutos
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Bei Pannenhilfe-Anfragen müssen die Kundenbetreuer (CSR, Customer Service Representatives) jedem Case einen Dienstleister zuweisen, die...
Calculating fields using decision tables
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Reto
Calculating fields using decision tables
2 Tareas
15Â minutos
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GoGoRoad stakeholders want to ensure customer satisfaction by allowing the application of discounts based on whether the service provider is on time...
Pausing and resuming case processing
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Reto
Pausing and resuming case processing
1 Tarea
10Â minutos
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InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. During the Service Stage, the customer...
Configuring cascading approvals with an authority matrix
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Reto
Configuring cascading approvals with an authority matrix
3 Tareas
10Â minutos
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As the repair service grows, GoGoRoad stakeholders want to allow Territory Managers to submit new vendors as service providers for approval. If the...
Designing a Case Life Cycle
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Reto
Designing a Case Life Cycle
8 Tareas
30Â minutos
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The mayor of MyTown wants to increase resident engagement and improve the town’s responsiveness to issues raised by residents.
To achieve this goal...
Setting Case Status
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Reto
Setting Case Status
1 Tarea
20Â minutos
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After reviewing the progress on the service request Case development, the MyTown Mayor and the Services Coordinator see additional areas for...
Case-Typ „Backlog“ untersuchen
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Reto
Case-Typ „Backlog“ untersuchen
11 Tareas
30Â minutos
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Sie sind gerade als Pega Business Architect in das GoGoRoad-Anwendungsentwicklungsprojekt eingestiegen.Â
GoGoRoad ist ein Kfz-Serviceunternehmen, das...