Search
Creating users and roles
-
チャレンジ
Creating users and roles
4 タスク
10 分
-
GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...
Benutzerteams erstellen und verwalten
-
チャレンジ
Benutzerteams erstellen und verwalten
4 タスク
10 分
-
Bei Pannenhilfe-Anfragen müssen die Kundenbetreuer (CSR, Customer Service Representatives) jedem Case einen Dienstleister zuweisen, die...
Calculating fields using decision tables
-
チャレンジ
Calculating fields using decision tables
2 タスク
15 分
-
GoGoRoad stakeholders want to ensure customer satisfaction by allowing the application of discounts based on whether the service provider is on time...
Pausing and resuming case processing
-
チャレンジ
Pausing and resuming case processing
1 タスク
10 分
-
InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. During the Service Stage, the customer...
Designing a Case Life Cycle
-
チャレンジ
Designing a Case Life Cycle
8 タスク
30 分
-
The mayor of MyTown wants to increase resident engagement and improve the town’s responsiveness to issues raised by residents.
To achieve this goal...
Setting Case Status
-
チャレンジ
Setting Case Status
1 タスク
20 分
-
After reviewing the progress on the service request Case development, the MyTown Mayor and the Services Coordinator see additional areas for...
Case-Typ „Backlog“ untersuchen
-
チャレンジ
Case-Typ „Backlog“ untersuchen
11 タスク
30 分
-
Sie sind gerade als Pega Business Architect in das GoGoRoad-Anwendungsentwicklungsprojekt eingestiegen.
GoGoRoad ist ein Kfz-Serviceunternehmen, das...
Collaborating with Pulse and Tags
-
チャレンジ
Collaborating with Pulse and Tags
2 タスク
10 分
-
Throughout the Case Life Cycle of the GoGoRoad application, members of the CSR team must stay in contact with one another. One of the most efficient...
Collaborating in Spaces and Pulse
-
チャレンジ
Collaborating in Spaces and Pulse
3 タスク
10 分
Pega Platform 8.8 -
Throughout the case lifecycle of the GoGoRoad application, members of the CSR team must stay in contact with one another. One of the most efficient...
Designing a mobile app experience
-
チャレンジ
Designing a mobile app experience
4 タスク
15 分
-
GoGoRoad wants to allow customers to create an assistance request Case from their mobile device. Customize the User mobile app Channel to design a...