Search
Localizing a UI form
-
Challenge
Localizing a UI form
3 Tasks
45 mins
-
GoGoRoad stakeholders have a requirement to translate the New vendor case type to Spanish.
Use the Localization wizard to localize the New vendor...
Pausing and resuming case processing
-
Challenge
Pausing and resuming case processing
1 Task
10 mins
-
InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. During the Service Stage, the customer...
Refining an Agile Workbench backlog
-
Challenge
Refining an Agile Workbench backlog
5 Tasks
30 mins
-
Stakeholders at GoGoRoad want to develop a new roadside assistance application to streamline operations for customer roadside assistance requests...
Routing work to users
-
Challenge
Routing work to users
2 Tasks
10 mins
-
Specific members of the city government perform Assignments on service request Cases. The services coordinator identifies three Assignments that must...
Routing work to users for BAs
-
Challenge
Routing work to users for BAs
2 Tasks
15 mins
-
In a DCO session, GoGoRoad stakeholders confirmed that assignments related to assistance requests often get lost in the handoff between different...
Sending emails during Case processing
-
Challenge
Sending emails during Case processing
1 Task
15 mins
-
The mayor of MyTown wants users to receive email updates when the reported issue is resolved.
Note: The framework of this challenge uses the Constellation...
Setting a visibility condition for form content
-
Challenge
Setting a visibility condition for form content
1 Task
5 mins
-
The GoGoRoad application allows customers to enter the service address by entering information in fields or selecting the location from a map. To...
Setting Case Status
-
Challenge
Setting Case Status
1 Task
20 mins
-
After reviewing the progress on the service request Case development, the MyTown Mayor and the Services Coordinator see additional areas for...
Skipping a Process based on a business context for BAs
-
Challenge
Skipping a Process based on a business context for BAs
2 Tasks
10 mins
-
Payments for roadside assistance requests are covered for customers who have opted for the higher Gold coverage level. Customers with the Gold...
Skipping a process based on business context
-
Challenge
Skipping a process based on business context
1 Task
10 mins
-
Roadside assistance requests are covered for customers who have opted for the higher membership coverage level. Configure the Enter payment...