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Configuring a cascading approval with a reporting structure
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Reto
Configuring a cascading approval with a reporting structure
2 Tareas
10 minutos
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GoGoRoad stakeholders want to allow Territory Managers to add new vendors as service providers as the service grows. If the vendor is The Automobile...
Configuring cascading approvals with an authority matrix
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Reto
Configuring cascading approvals with an authority matrix
3 Tareas
10 minutos
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As the repair service grows, GoGoRoad stakeholders want to allow Territory Managers to submit new vendors as service providers for approval. If the...
Control the workflow based on business context
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Reto
Control the workflow based on business context
3 Tareas
10 minutos
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When customers submit a request for roadside assistance, a customer service representative (CSR) manually validates whether the customer is enrolled...
Controlling the workflow based on a business context for BAs
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Reto
Controlling the workflow based on a business context for BAs
2 Tareas
15 minutos
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When customers request roadside assistance, a Manager manually validates whether the customer is enrolled in roadside assistance coverage. To improve...
Creating a child case
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Reto
Creating a child case
2 Tareas
10 minutos
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InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Configure the Assistance request Case Type...
Creating a child Case for BAs
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Reto
Creating a child Case for BAs
8 Tareas
30 minutos
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The Microjourney® for a GoGoRoad customer includes initiating the request for service, receiving the service, and for certain membership status...
Creating and managing teams of users
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Reto
Creating and managing teams of users
5 Tareas
15 minutos
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In Roadside Assistance Cases, a customer service representative (CSR) must assign a service provider to the Case, review the summary of the services...
Creating Personas and Channels for BAs
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Reto
Creating Personas and Channels for BAs
4 Tareas
20 minutos
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GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across service...
Creating users and roles
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Reto
Creating users and roles
4 Tareas
10 minutos
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GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...
Debugging application errors
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Reto
Debugging application errors
4 Tareas
20 minutos
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As part of processing an assistance request Case, the Roadside Assistance application copies the services performed from the child Services Case to...