GoGoRoad stakeholders want to allow Territory Managers to add new vendors as service providers as the service grows. If the vendor is The Automobile...

When customers submit a request for roadside assistance, a customer service representative (CSR) manually validates whether the customer is enrolled...

Allow users to decide whether to perform additional actions on a case, such as updating account information or cancelling a case.

To enhance business reliability and accountability, configure an approval process that allows users to approve or reject tasks within the process.

Specify conditions that help identify potential duplicate submissions to avoid duplication and reduce inefficiency.

Enforce dependencies using the Wait step. The Wait step allows you to pause and resume case processing when the case meets conditions that you define...

Assign responsibility for completing a task to one or more users. Routing increases business efficiency by ensuring that the most appropriate users...

InsCorp wants to ensure that only one assistance request case is processed for each request. Customers that send assistance requests might have...

GoGoRoad stakeholders want to ensure customer satisfaction by allowing the application of discounts based on whether the service provider is on time...