Search
Pausing and resuming case processing
-
Challenge
Pausing and resuming case processing
1 Aufgabe
10 Min.
-
InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. During the Service Stage, the customer...
Designing a Case Life Cycle
-
Challenge
Designing a Case Life Cycle
8 Aufgaben
30 Min.
-
The mayor of MyTown wants to increase resident engagement and improve the town’s responsiveness to issues raised by residents.
To achieve this goal...
Setting Case Status
-
Challenge
Setting Case Status
1 Aufgabe
20 Min.
-
After reviewing the progress on the service request Case development, the MyTown Mayor and the Services Coordinator see additional areas for...
Case-Typ „Backlog“ untersuchen
-
Challenge
Case-Typ „Backlog“ untersuchen
11 Aufgaben
30 Min.
-
Sie sind gerade als Pega Business Architect in das GoGoRoad-Anwendungsentwicklungsprojekt eingestiegen.
GoGoRoad ist ein Kfz-Serviceunternehmen, das...
Collaborating with Pulse and Tags
-
Challenge
Collaborating with Pulse and Tags
2 Aufgaben
10 Min.
-
Throughout the Case Life Cycle of the GoGoRoad application, members of the CSR team must stay in contact with one another. One of the most efficient...
Collaborating in Spaces and Pulse
-
Challenge
Collaborating in Spaces and Pulse
3 Aufgaben
10 Min.
Pega Platform 8.8 -
Throughout the case lifecycle of the GoGoRoad application, members of the CSR team must stay in contact with one another. One of the most efficient...
Configuring cascading approvals with an authority matrix
-
Challenge
Configuring cascading approvals with an authority matrix
3 Aufgaben
10 Min.
-
As the repair service grows, GoGoRoad stakeholders want to allow Territory Managers to submit new vendors as service providers for approval. If the...
Configuring a dashboard
-
Challenge
Configuring a dashboard
2 Aufgaben
30 Min.
-
Stakeholders have seen growth in the use of the Assistance request application. They want to confirm that, even though Cases are increasing, they are...
Configuring a cascading approval with a reporting structure
-
Challenge
Configuring a cascading approval with a reporting structure
2 Aufgaben
10 Min.
-
GoGoRoad stakeholders want to allow Territory Managers to add new vendors as service providers as the service grows. If the vendor is The Automobile...
Control the workflow based on business context
-
Challenge
Control the workflow based on business context
3 Aufgaben
10 Min.
-
When customers submit a request for roadside assistance, a customer service representative (CSR) manually validates whether the customer is enrolled...