Search
Collaborating with Pulse and Tags
-
Reto
Collaborating with Pulse and Tags
2 Tareas
10 minutos
-
Throughout the Case Life Cycle of the GoGoRoad application, members of the CSR team must stay in contact with one another. One of the most efficient...
Collaborating in Spaces and Pulse
-
Reto
Collaborating in Spaces and Pulse
3 Tareas
10 minutos
Pega Platform 8.8 -
Throughout the case lifecycle of the GoGoRoad application, members of the CSR team must stay in contact with one another. One of the most efficient...
Designing a mobile app experience
-
Reto
Designing a mobile app experience
4 Tareas
15 minutos
-
GoGoRoad wants to allow customers to create an assistance request Case from their mobile device. Customize the User mobile app Channel to design a...
UI für eine mobile App entwerfen
-
Reto
UI für eine mobile App entwerfen
3 Tareas
15 minutos
-
Das Kundendienst-Team von GoGoRoad möchte mobilen Benutzern auf einer für Smartphones optimierten Benutzeroberfläche die in der Nähe ansässigen...
Configuring cascading approvals with an authority matrix
-
Reto
Configuring cascading approvals with an authority matrix
3 Tareas
10 minutos
-
As the repair service grows, GoGoRoad stakeholders want to allow Territory Managers to submit new vendors as service providers for approval. If the...
Configuring a cascading approval with a reporting structure
-
Reto
Configuring a cascading approval with a reporting structure
2 Tareas
10 minutos
-
GoGoRoad stakeholders want to allow Territory Managers to add new vendors as service providers as the service grows. If the vendor is The Automobile...
Control the workflow based on business context
-
Reto
Control the workflow based on business context
3 Tareas
10 minutos
-
When customers submit a request for roadside assistance, a customer service representative (CSR) manually validates whether the customer is enrolled...
Creating a child case
-
Reto
Creating a child case
2 Tareas
10 minutos
-
InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Configure the Assistance request Case Type...
Sending emails during Case processing
-
Reto
Sending emails during Case processing
1 Tarea
15 minutos
-
The mayor of MyTown wants users to receive email updates when the reported issue is resolved.
Nota: The framework of this challenge uses the Constellation...
Escalating late work
-
Reto
Escalating late work
1 Tarea
10 minutos
-
InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Customers initiate Assistance Request Cases...