In Roadside Assistance cases, a customer service representative (CSR) must assign a service provider to the case, review the summary of the services...

The mayor of MyTown wants to increase resident engagement and improve the town’s responsiveness to issues raised by residents.

To achieve this goal...

The mayor of MyTown wants users to receive email updates when the reported issue is resolved. 

The following table provides the credentials you need...

InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Customers initiate Assistance Request cases...

Roadside assistance requests are covered for customers who have opted for the higher membership coverage level. Configure the Enter payment...

Onboarding cases have an initial urgency of 10. However, certain contractors need an expedited onboarding process because they are hired to work on...

Specific members of the city government perform assignments on service request cases. The services coordinator identifies three assignments that must...