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Creating users and roles
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Challenge
Creating users and roles
4 Aufgaben
10 Min.
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GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...
Creating and managing teams of users
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Challenge
Creating and managing teams of users
5 Aufgaben
15 Min.
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In Roadside Assistance Cases, a customer service representative (CSR) must assign a service provider to the Case, review the summary of the services...
Calculating fields using decision tables
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Challenge
Calculating fields using decision tables
2 Aufgaben
15 Min.
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GoGoRoad stakeholders want to ensure customer satisfaction by allowing the application of discounts based on whether the service provider is on time...
Pausing and resuming case processing
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Challenge
Pausing and resuming case processing
1 Aufgabe
10 Min.
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InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. During the Service Stage, the customer...
Configuring cascading approvals with an authority matrix
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Challenge
Configuring cascading approvals with an authority matrix
3 Aufgaben
10 Min.
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As the repair service grows, GoGoRoad stakeholders want to allow Territory Managers to submit new vendors as service providers for approval. If the...
Designing a Case Life Cycle
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Challenge
Designing a Case Life Cycle
8 Aufgaben
30 Min.
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The mayor of MyTown wants to increase resident engagement and improve the town’s responsiveness to issues raised by residents.
To achieve this goal...
Setting Case Status
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Challenge
Setting Case Status
1 Aufgabe
20 Min.
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After reviewing the progress on the service request Case development, the MyTown Mayor and the Services Coordinator see additional areas for...
Case-Typ „Backlog“ untersuchen
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Challenge
Case-Typ „Backlog“ untersuchen
11 Aufgaben
30 Min.
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Sie sind gerade als Pega Business Architect in das GoGoRoad-Anwendungsentwicklungsprojekt eingestiegen.
GoGoRoad ist ein Kfz-Serviceunternehmen, das...
Circumstancing Rules on a single variable
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Challenge
Circumstancing Rules on a single variable
2 Aufgaben
30 Min.
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TGB sends an email to a candidate to extend an offer of employment. TGB company policy gives the candidate 72 hours to respond to the offer. However...
Circumstancing Rules on multiple variables
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Challenge
Circumstancing Rules on multiple variables
3 Aufgaben
30 Min.
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As a part of the onboarding process, TGB sends an email that provides the employment start date to each new employee and contractor. This email also...