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Designing a Case Life Cycle
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チャレンジ
Designing a Case Life Cycle
8 タスク
30 分
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The mayor of MyTown wants to increase resident engagement and improve the town’s responsiveness to issues raised by residents.
To achieve this goal...
Designing a Case Life Cycle for BAs
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チャレンジ
Designing a Case Life Cycle for BAs
8 タスク
40 分
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GoGoRoad is growing. The company wants to transform its manual business process by creating a Pega Platform™ application that is driven by workflow...
Escalating late work
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チャレンジ
Escalating late work
1 タスク
10 分
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InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Customers initiate Assistance Request Cases...
Establishing Service-Level Agreements for BAs
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チャレンジ
Establishing Service-Level Agreements for BAs
1 タスク
15 分
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In a DCO session, GoGoRoad stakeholders stressed the importance of completing Assignments under tight deadlines as a driver of customer satisfaction...
Overriding Case Urgency
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チャレンジ
Overriding Case Urgency
1 タスク
10 分
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Onboarding Cases have an initial Urgency of 10. However, certain contractors need an expedited onboarding process because they are hired to work on...
Pausing and resuming case processing
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チャレンジ
Pausing and resuming case processing
1 タスク
10 分
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InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. During the Service Stage, the customer...
Routing work to users
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チャレンジ
Routing work to users
2 タスク
10 分
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Specific members of the city government perform Assignments on service request Cases. The services coordinator identifies three Assignments that must...
Routing work to users for BAs
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チャレンジ
Routing work to users for BAs
2 タスク
15 分
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In a DCO session, GoGoRoad stakeholders confirmed that assignments related to assistance requests often get lost in the handoff between different...
Sending emails during Case processing
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チャレンジ
Sending emails during Case processing
1 タスク
15 分
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The mayor of MyTown wants users to receive email updates when the reported issue is resolved.
補足: The framework of this challenge uses the Constellation...
Setting Case Status
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チャレンジ
Setting Case Status
1 タスク
20 分
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After reviewing the progress on the service request Case development, the MyTown Mayor and the Services Coordinator see additional areas for...