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Adding a duplicate Case Type search
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Challenge
Adding a duplicate Case Type search
Archived
3 Aufgaben
10 Min.
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InsCorp wants to ensure that only one assistance request case is processed for each request. Customers that send assistance requests might have...
Adding optional Actions to a workflow
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Challenge
Adding optional Actions to a workflow
Archived
1 Aufgabe
5 Min.
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InsCorp wants to ensure that customers can cancel service requests at any time. Add the Cancel request process as a case-wide optional action to...
Attaching PDF files to a case
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Challenge
Attaching PDF files to a case
Archived
2 Aufgaben
10 Min.
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InsCorp wants to ensure that customers receive an email with a receipt of services, including a breakdown of the services provided. Add two...
Enforcing Service-Level Agreements
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Challenge
Enforcing Service-Level Agreements
Archived
1 Aufgabe
10 Min.
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You are developing an application MyTown311 to capture and manage requests for city services. Ensure that service request repairs are scheduled...
Approving work
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Challenge
Approving work
Archived
1 Aufgabe
5 Min.
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The MyTown services coordinator wants to review all the repairs performed as a result of a resident service request. If the repair is satisfactory...
Automating Decisions with Decision tables
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Challenge
Automating Decisions with Decision tables
Archived
2 Aufgaben
10 Min.
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An organization is launching an application that facilitates loan requests. Customers initiate a loan request and enter their credit score and loan...
Automating Decisions with Decision trees
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Challenge
Automating Decisions with Decision trees
Archived
2 Aufgaben
10 Min.
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An organization is launching an application that facilitates loan requests. Customers initiate a loan request and enter their credit score, loan...
Creating users and roles
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Challenge
Creating users and roles
Archived
4 Aufgaben
10 Min.
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GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...
Calculating fields using decision tables
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Challenge
Calculating fields using decision tables
Archived
2 Aufgaben
15 Min.
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GoGoRoad stakeholders want to ensure customer satisfaction by allowing the application of discounts based on whether the service provider is on time...
Pausing and resuming case processing
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Challenge
Pausing and resuming case processing
Archived
1 Aufgabe
10 Min.
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InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. During the Service stage, the customer...